By admin
It went well: a message on your answering machine asking to remember about a communication campaign. You are executing to settle the matter. You now return your calls as soon as you can, it is a respect that you show to those who call you and leave you a message.
Then some doubts. The background noise of a place full of phone operators. You have the chip by ear: You are calling a call center! But very quickly you get your interlocutor what is rather engaging. This one explains to you to have found on Internet and made compliments on your site. There are also good points. Except that very quickly you know that it is not sincere.
But of course no mention of the financial side. When you tell your interlocutor your understanding of his approach and tells him that you are ready to communicate, but worries you about the paying side of the matter, then the speech changes.
Then come all the destructive sentences aimed at blaming and devaluing:
“You do not want other customers! ”
” You’re not interested in a communication of the future! ”
” It’s a shame that a good manager as you do not understand the value … ”
The person becomes even disagreeable limiting you by repeating his arguments by sprinkling them with destructive remarks. Needless to want to argue too much, the case is played, you are entitled to a polite but acerbic diatribe explaining you error. You try to bounce back by pointing out that it is unpleasant to be judged, but it does not change anything except the impression of fury.
This is how a phone call does not lead to anything good. How can one imagine that aggressiveness leads to any collaboration? The operator has wasted his time. And you just have a bitter taste to see such practices still going on. How is it possible to believe that aggression leads to an order? How to encourage operators to use destructive speech? Because it is indeed manipulation in the lowest sense of the term.
The establishment of judgment and definition on people of which they know nothing and the use of double negative constraint to induce behavior in their favor. Fortunately you are an expert to notice and you know how to foil this kind of trap. That does not prevent you from going out with a deep uneasiness.
Does this kind of approach worries you?
It suggests that there is a certain result to behaving in this way and it is disturbing. Do people fall into the panel or do they give up by ease? You can not understand that practices where the position in relation to the interlocutor is so much in opposition can still give results. And what about the operators who spend this type of phone call all day long? Are they proud of their work? What meaning do they give them? They are trying to make money and the outcome, but where will it lead them? It must be well used.
Then the hope, if one is to be found, is perhaps that, to see the wickedness contained in the discourse, one can imagine that the affairs are not so flourishing and therefore that this practice may be called into question. But the fact remains that there are still call centers with ways of total non-respect of the prospect. It’s sad.
And what can you do about it? Well it’s quite simple, do not accept contract presented in this way. In any case there is every reason to have the chip in the ear. Disrespectful behavior at the outset can not lead to a real financial result. It is a good bet that the proposal was not meant to help you move forward. In general, a company whose practices are disrespectful of its prospects has little more respect with its customers and you see what treatment is reserved for the employees.
In conclusion, be wary of call centers to questionable practices. Do not get caught and do not fall into their traps. This is the only way to limit this kind of behavior: do not give them reason. And so avoid problems.
