The decision to outsource an activity or a part of the company’s activities is increasingly in line with the strategy of companies, which prefer to concentrate their human resources on this in order to better manage the performance of their core business effect.
In our sector, our customers are often companies with a large customer service and/or with recurring needs for commercial prospection, with a certain cyclicity for each of these activities.
There are several advantages to outsourcing:
Business Prospection
– Better resource flexibility.
A collective agreement tailored to the job, company agreements on the annualization of working time, management of operations with part-time employees or teams with CDD status providing one-off support. We have to adjust the production device as close as possible to the needs of our customers.
– Access to state-of-the-art technology.
We constantly make investments that allow us to have the latest and most efficient technologies in dealing with customer contacts.
Outsourcing offers the opportunity to our clients to benefit from these tools without having to ensure neither the acquisition nor the management.
– Financial optimization.
The savings achieved by outsourcing your call center activities are substantial. The biggest contractors of the market are willing to acknowledge that one hour of outsourced service costs them half the cost of an hour of in-house performance.
– The expertise of our project managers.
By entrusting us with their contact center services, our clients benefit from the very great expertise of our project managers. As experienced professionals in the customer relationship business, they have accumulated an incomparable experience by intervening for clients present on different sectors of activity and on multiple and complex typologies of operations.