The economic benefits are always the first to be put forward as soon as we speak of project in outsourcing. But thanks to a partnership with an outsourced call center , companies will discover that valuing the human dimension is one of the secrets of the success of offshore companies.
A supportive work environment
Outsourced call center supervisors and team managers know that by creating a pleasant environment for agents, they can motivate them in their mission. For this reason, they first choose a user-friendly framework. Human contact will be at the heart of managing relationships. Indeed, this atmosphere will help the professionals to sharpen their curiosity and to easily focus their attention on their task.
The decor and colors in their workplace will make them more enthusiastic, as they will provide them with a better visual experience. Leaders will also be able to assign responsibilities to each member of their team while appreciating the personal and professional value of each.
A playful approach for a better motivation
The games, there is nothing better to spice up the atmosphere. It is possible to apply play principles in the activities of outsourced call centers . After analyzing information about customers and prospects. For example, calls can be processed by level during a teleprospection or appointment campaign, starting with the easiest to persuade to the most difficult.
The best telecommuters who succeed in winning the maximum number of appointments will receive gifts at the end of the day. For example, supervisors will be able to organize random draws or contests in which each teleporter finds effective answers to objections.
All these activities will not remove professionals from the real objectives of the project. Rather, it will be better to achieve them. The benefits will therefore remain professional.