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The term “call center” is actually the literal translation of “Call Center” because it is an economic model of American origin.

The Call Centers were born in the United States about thirty years ago.

Today, from call centers we have switched to contact centers, because in addition to the telephone we use all communication channels to contact and be contacted. Even if the phone remains the preferred tool, the new tools allow the client to use the one with which he is most comfortable.

 

What are the missions carried out within a contact center?

It aims to help its customers optimize the management of the relationship with their own customers. In order to accompany them in the implementation of their direct marketing strategies, we offer them three types of operations: inbound call operations (callers), outbound calls (telesellers Customers) and back office operations (direct marketing actions such as emails, sending orders, preparing invoices).

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