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Interactive Intelligence, an expert in call center solutions, provides an update on its strategy. In the wake, the French leader Olivier Silberstein emphasizes that “It is the end of the complex projects of contact centers“. The American publisher of customer relations solutions has recently opened an office in France. Founded in 1994, the company is globally recognized and has more than 5,000 customers in more than 100 countries.

New Strategy

Today, most call centers have at least 3 to 5 different solutions that are more or less integrated. The heterogeneous architecture between the different products creates a real problem during the climbs of software versions. Interactive Intelligence proposes to simplify this architecture by offering a single solution for all the functionalities.

This solution will be easy to install and can be administered by supervisors and not necessarily by engineers. “One of the special features of our offer is that we can not only offer cloud, premise or hybrid offerings, but also be able to switch seamlessly from one mode to another in record time .

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