Call Center California
Spread the love

Thanks to outsourcing that this type of activity has emerged in the most of the globe. The new information and communication technologies have enabled companies to relocate part of their activities to outsourced call centers.

 

In a simple way, outsourcing can be defined, for a foreign company, as requiring a service provider to ensure that a project is carried out in the short or long term. It is because of the time-consuming nature and costly production costs of the activities that large companies prefer to benefit from the assistance of an outsourced call center . The contract will therefore resemble that of a subcontract.

The area to be dealt with will be the processing of telephone calls from customers, as well as sales promotions and surveys carried out by the firm concerned with consumers. Other ancillary services may be included, but all depends on the nature of the partnership and the capacity of the provider.

Leave a Comment

Skip to content