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The Future of Communication - Inbound Customer Service Outsourcing
The world you knew yesterday had changed for the better. Technology has changed the communication landscape and everyone, from businesses to individuals, are making use of the advantages brought by technology.
For businesses, PCS inbound service and other inbound services are at their reach to grow their business. Traditional marketing is not as popular as it was 10 years ago.
Now, social media support, live phone answering services, and other communications through technology is the key to marketing and building your brand. We can now look back on the days when you have to go to your friend’s home to deliver a message. A simple click on your phone lets you do that and even more – you can see them with the aid of video calls.
Technology had changed the way we communicate, especially the way we spend money and time in communicating with other people. Operational costs and marketing costs to send your message across your audience had changed. Inquiry handling services and live chat support are here to let businesses connect to their target market.
Technological advancements in telecommunication are helping businesses in their customer service outsourcing – helping them save more on their overhead costs. In terms of identifying leads to increase sales, companies now have options to work with trusted PCS inbound service for the airlines, hotel and accommodations, and even customer retention.
More importantly, this trend is seen to grow exponentially, making a regular part of every business growth and development.
Contact PCS today for more information!section-c6f2470
Outsourcing Solutions for Businesses
Startups and even large companies are going for outsourcing, and the question now is, why is this important?
Business owners and managers understand that businesses and brands should be dynamic and strategic. Therefore, to be able to compete in the market, companies should work with companies who help them reach their market efficiently, and these are customer service outsourcing companies, such as PCS Connect.
Your Call is Our Number One Priority
We understand the importance of building rapport with clients and establishing a relationship with them, and that’s what we are going to do for your business. We will treat your customers with exceptional customer service and effective communication.
Our live support team and social media support team are experts in their field. They have undergone several training to ensure that they translate the mission and goals of your brand to your clients.
Our PCS agents are also expert in their field. With years of experience in the industry, we have developed a stringent and effective system to get your brand out there and market your products and services to the right people.
We are here to provide you with efficient, cost-effective, and result-oriented live chat support, social media support, live phone answering services, and enquiry handling services. We help you develop a system and customize customer service processes that fit your business and industry. We understand the need for you to stand out or ensure that after sales support is exemplary, and that’s what we deliver.
PCS Connect inbound service outsourcing is here to help you develop a process that enables you to build a strong and extensive network for your brand. We are here to help you serve your market the best way possible.
Customer Service Outsourcing - Key to Business Success
Are you ready to experience and apply the best practices for your customer service? Are you prepared to create meaningful relationships with your clients and future clients? If your answer is yes, then you came to the right place.
Start today and experience the PCS Connect way!
Contact PCS today for more information!section-2e9c5aa
Some Of The Services We Offer
Mobile & Desktop Apps
Our PCS telecom Mobile application keeps users connected wherever they are. It’s a fully featured soft phone which enables them to send and receive calls, instant messages or video calls from any Internet connected device. This enables partners to generate increased revenue, and also ensures they have a solution to cover all their customer requirements.
Hosted PBX
Our Hosted PBX service has been developed over the 20 years, with the support of our technology partner Metaswitch.
Team & Web Collaboration
Team collaboration is one of the fastest growing areas of the market, as customers looking to improve their collaboration and productivity internally. The service is fully integrated with our Metaswitch based network, but can be sold as part of a full Hosted PBX solution or as a standalone service.
Virtual Assistant Service
Virtual telemarketing is not a new industry. Due to the advent of technology, companies all over the world can work with remote companies who provide low cost virtual assistant services in various sectors.
Appointment Setting Service
Appointment Setting is where we started and we’re still the best in the business. We’ve set more than 100,000 appointments to-date and 55% of our secured meetings are converted into second sales activities.
Order Taking Service
Time is of the essence. Employers and businesses find its importance as the key ingredient towards progress. Otherwise, you’ll lose more if you don’t maximize the importance of time. In sales, the longer the waiting line in the cashier’s area could be very devastating.
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