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Help Customers with Online Chat Service
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Live customer support is one of the best and easiest way to communicate and help your customers. Create a stronger seller and buyer relationship by working with an expert live chat solution for your company.
Imagine this, someone visited your website, and the person was interested in purchasing your products or services. However, you were offline, and there was no available online chat service. What if that visitor is looking to buy your product or service? Who knows one of those customers visiting your website is looking for a supplier, a massive training program, or even a simple inquiry related to your services. Unfortunately, you were offline and was not able to address their question immediately.
This is how vital 24/7 support through online chat service will help you get the lead and even close the sales. A trusted team will provide you the best solution in addressing your customers at any time of the day. Remember, you don’t have to run your business alone, you can work with a trusted team from PCS.
Providing live chat support solution is not new. Look closely enough among your competitors, check their social accounts and website, the majority of these businesses offer live chat support. Being available 24/7 to your clients had changed the way companies operate in their industries.
Provide the best customer service by communicating with your customers and target market immediately. This can also be one of the helpful tips to B2B lead generation using live online chat service because it allows you to talk to your target market in real-time.
Live customer support is faster than email and more efficient than phone. Don’t let your customers wait for you because they might find your competitor, and you don’t want that to happen. So, work with a reliable live chat solution expert to get the best results.
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Outsourcing Online Chat Service
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You may have your main communication channels like the phone lines and email in place, but are you sure that those are what your customers genuinely prefer to use to contact you? Remember, 41% of customers visiting your website prefer talking to live customer support. There are only 48 seconds average lead responses for a lead to close. It’s 48 seconds from the time the customers send their inquiry through chat, and that’s why chat outsourcing is the best way to go.
Don’t wait and miss out on a consumer-business channel that could widen your communication options ay a low-cost. Online chat support presents a perfect middle ground between the phone and email that customers prefer to use while they’re browsing your website or when they’re on the go. Remember, almost 96% of consumers own a smartphone. So, reach this population to expand your market – it’s one f the best tips to B2B lead generation using live chat.
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Live customer support makes sense in this day and age. People are always on the go, and communicating instantaneously with short messages will drive more leads to your business. As one of the most popular customer support channels, people appreciate the convenience and efficiency it offers.
Businesses must also look into chat outsourcing because of the following reasons:
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24/7 Support
Outsourcing chat agents is one of the best tips to B2B lead generation using live chat because it allows you to talk to more people at the same time. They are trained to handle this type of support and communications which can save you more money in the long run.
Chat Sourcing Competitive Advantage
In 2018, studies showed that there are only 9% websites that provide live chat support to their customers. Therefore, you have a competitive advantage when you hire a team for your company. You don’t have to hire you to chat agents because they already have extensive knowledge of their services and you’re assured that, with PCS, we study your brand.
Budget Options
Live customer support provides packages to clients within their budget. You have the option to pay for every agent, depending on the volume of the inquiries or chat, or you pay the company for every lead they deliver to you. This depends on your needs and budget and live chat solution experts from PCS can suggest the best solution for your business.
More than Just Chat Services
Live chat solution doesn’t limit to 24/7 support and responding to inquiries alone. Instead, it also includes and expands to telemarketing, tips to B2B lead generation using live chat, outbound, and inbound sales, etc. When you think of online chat, it goes all the way down to the bottom line to help you generate sales via chat.
Technical Knowledge
Chat outsourcing is an excellent solution because the chat agents from PCS are trained in their field. They have the technical knowledge on how to communicate with customers in the medium and provide solutions to the website, product, or service-related issues.
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Let’s Increase Your Customer Level Support
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Even in technology-dependent age, word-of-mouth advertising is still one of the most reliable marketing tools online and offline. People will tell friends and family about their online and customer service experience on your website or social channels and, trust us; it will affect your branding and reputation.
With this on hand, live chat solution specialist from PCS is your best friend. Remember, the experience of others is as powerful as digital marketing when done right. Trust us, even today, referrals are a game-changer. Treating your customers too with high-level and sophisticated support means more leads and eventually increase in your profit.
Increase your leads and brand reputation with reliable online chat support now. Treat your customers properly, address their questions clearly, and steer them towards choosing your brand with an online chat team that understands your business.
Get in touch with people visiting your website and pages now! Provide 24/7 support and point them in the right direction. Choose chat support as your on-the-go and reliable channel and avoid making your customers wait. With the best live customer support team from PCS, you’ll grow your business!
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Some Of The Services We Offer
Mobile & Desktop Apps
Our PCS telecom Mobile application keeps users connected wherever they are. It’s a fully featured soft phone which enables them to send and receive calls, instant messages or video calls from any Internet connected device. This enables partners to generate increased revenue, and also ensures they have a solution to cover all their customer requirements.
Hosted PBX
Our Hosted PBX service has been developed over the 20 years, with the support of our technology partner Metaswitch.
Team & Web Collaboration
Team collaboration is one of the fastest growing areas of the market, as customers looking to improve their collaboration and productivity internally. The service is fully integrated with our Metaswitch based network, but can be sold as part of a full Hosted PBX solution or as a standalone service.
Virtual Assistant Service
Virtual telemarketing is not a new industry. Due to the advent of technology, companies all over the world can work with remote companies who provide low cost virtual assistant services in various sectors.
Appointment Setting Service
Appointment Setting is where we started and we’re still the best in the business. We’ve set more than 100,000 appointments to-date and 55% of our secured meetings are converted into second sales activities.
Order Taking Service
Time is of the essence. Employers and businesses find its importance as the key ingredient towards progress. Otherwise, you’ll lose more if you don’t maximize the importance of time. In sales, the longer the waiting line in the cashier’s area could be very devastating.
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