The appointment in call center is one of the tasks that is entrusted to a tele-agent. For this purpose, the latter uses modern means of telecommunication in order to be able to achieve its ends. But it is an exercise that requires a lot of tact and know-how, because getting a prospect to accept an appointment is not really an obvious task.
To do this, the tele-agent must conduct his dialogue in such a way that the person at the other end of the line can understand the ins and outs of the call in order for the call to agree on an appointment to meet a professional Specialized in the subject of the discussion.
Obtain qualified appointments
The decision of appointment call center provides two kinds of distinct appointments: appointments skilled, and those who are not. An unqualified appointment would present certain risks for companies. Indeed, the number of appointments made by a remote agent has no interest as long as they have not been trained.
This implies a certain quality, that is to say that the agent has succeeded in agreeing on a date, an hour and a place with a person in the firm who has a certain decision-making power, instead of A simple assistant. To do this, the tele-agent must be able to attract the attention of his interlocutor and convince him of the usefulness and importance of the meeting he proposes to him, Otherwise the prospect may be totally disinterested.
Moreover, if the prospect feels that the tele-agent is trying to force his hand to make him accept the meeting, it will immediately ruin the prospecting, and the agent will inherit in addition to the dissatisfaction of his interlocutor.