Call Center California
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Successful sales on incoming call is beneficial for both customer relations and turnover. It is an operation that combines customer relations with the development of turnover. The call center operator who handles incoming calls informs and advises clients, at the ADV or in the hotlines. Since it is the customer who calls, it is the perfect opportunity to land an order, sell rebound, incite to the additional sale or to the sale of substitution.

So how do we capture sales opportunities? Here is a detailed itinerary:

Reception of the client: The first step is to welcome the client and to satisfy his / her initial request. It is important not to rush to a new purchase if this first request is not treated properly. It is in the initial phase that one ties the relationship and one represents one’s company. Listening and empathy are in order. Consideration must also be given to the client context (prospect, client, history of the relationship) in order to remain relevant. It is also at this point that the sale of substitution is realized by enhancing the service.

Identify opportunities to expand sales: At this stage, techniques and formulations must be mastered to achieve a rebound sale or an additional sale. Nevertheless, certain precautions must be taken to preserve customer relations.

A perennial sale: A perennial sale depends on the know-how of the employee, who must provide a solution adapted to the case of each customer. To convince, one must be convinced and proud of the solution one proposes. Addressing objections is very important in order to better deal with them.

Finally, to facilitate the decision of purchase while reinforcing the customer relation. In addition to the various techniques used to generate purchasing decisions, the advice must not be neglected: the operator must remain a customer advisor throughout the call, from the beginning to the end, in order to preserve customer relations.

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