Contact centers can provide answering services through their live operators or agents. Other essential functions they perform are telemarketing, technical and administrative support, live online chat, and many more. Modern answering services are also capable of making cold calls, replying to text messages, and sending emails. Ideally, healthcare companies can avail of a medical answering service to make lives easier for their staff and streamline operations.
Here are several benefits that you can get from outsourcing this function:
Avoid Missed Calls
Missing patient calls or inquiries is a no-no in the healthcare industry. With an answering service, you are assured of responding to all calls. Therefore, you can promptly and efficiently provide patients with the treatment or diagnosis they need.
Compliance with HIPAA
Outsourcing your answering requirements to a trustworthy external provider ensures that you comply with the federal Health Insurance Portability and Accountability Act (HIPAA) requirements. These standards are meant to secure confidential information of patients, thus safeguarding their privacy. It also upholds the credibility of your employees and reputation of the organization.
Boost Profitability
The medical answering service is one way of contributing to your company’s profitability. For one, you need not hire full-time staff to perform related tasks. It reduces overhead expenses while enhancing the competence of the entire facility. The truth is a third-party answering service provider has the capacity to take more calls because of their experienced agents.
Maintain Patient Loyalty
Satisfied patients will definitely return to your practice because of outstanding customer service. Issues such as delayed responses are duly addressed which enhances patient satisfaction.
Advantage of Automation
Automation has become a boon for all kinds of businesses. Although it cannot surpass what live agents can do, the positive results of quick responses highlights the benefits that automated answering services bring.
Reduce Hold Time of Callers
The call answering service guarantees that patients are quickly answered. Hence, they do not have to wait for a long time until an agent becomes available. This leads to a pleasant customer experience.
Call Recording Feature
A medical answering service has a call-recording feature along with call analytics. This will help you in making informed decisions and acquire useful information on how your practice operates.
24/7 Service
You can now provide 24/7 service for your patients which is a big help especially for emergency situations. It fosters convenience as well as prevent possible problems from happening. You can also easily set appointments so patients will not be compromised or left hanging in the air.
PCS Connect
For companies that require medical answering service you can always call PCS Connect at 866-671-4344 during regular business hours.
PCS Connect is your one-stop global business solution for companies looking for customer service issues or seeking effective ROI solutions. Through the years, we have evolved into the leading BPO company in customer service, back-office support, lead generation, and sales.
