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About PCS Connect
Our Story
It started with a simple vision – to help startup businesses in attaining their sales and marketing goals by offering cost effective, high impact digital marketing solutions. With a strong foundation on customer service, the founder together with his team, expanded the company to now being a premier leader in Business Processing Outsourcing (BPO) industry.
Since 2002, PCS Connect has been offering high-impact services to business of all sizes around the Globe. We have helped hundreds of clients in reducing operational costs, enhancing customer experience, improving productivity, and increasing bottom line through our BPO services like Inbound and Outbound Solutions, Administrative Support, Virtual Assistant Solutions, Telemarketing Services, Live Online Chat Support, Customer Service, Lead Generation, among others services.
CLIENT SERVICE RETENTION
SALES/LEAD GENERATION SUCCESS RATING
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Our Company
PCS Connect is your one-stop global business solution for businesses that are looking for effective ROI solutions. Over the last decade, we’ve evolved and emerged as the leading BPO company in customer service, back office support, and sales.
We partner with clients to ensure customized service plans that ensure employee productivity. Our business mantra is and continues to be as been “helping businesses move ahead.”
What We Do
We have top-notched BPO services that are highly customizable to meet clients’ requirements. Our edge is our proprietary systems and processes. We always prefer quality over quantity. We have a team of professionals in handling calls, taking orders, sending emails, researching leads, and the like ensuring a successful ROI in two to three months time. We specialize in the following services: Inbound and Outbound Services, Live Online Chat and Virtual Assistant Services, Lead Generation, Marketing Research, Social Media, and Telemarketing Sales Services, Collections and Fund-raising Services, and Office Support Services such as Administrative Support, Appointment Setting, and Back Office.
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Our Mission
“To provide value added, professional services founded upon our Core Values which ensure client loyalty provides for a return-on-investment. PCS is built to Move Business Ahead!.”
Our Values
Our firm believes strongly in honoring the values which make our company unique and we strive to execute our progress with every client. Our values include:
Integrity – The essence of honesty and ethical principles
Loyalty – Providing faithfulness and quality to our clients
Trust – The basis for good human interaction
Accountability – We honor our delivery and promise
Individuality – Respect of one’s knowing
Community – Give back to the community in which we live and serve
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Why Choose PCS Connect
With hundreds of BPO companies, choosing the best one to fit your needs is a challenge. The market for a cost-effective BPO has narrowed down to a small level search. Promises like money back guarantee, ROI in a months’ time, and free trial period are too good to be true. It’s tempting but there’s no assurance. Never ever fall for an enticing marketing ad!
If you care about your return on investment, PCS Connect can help you with it. Our world-class BPO services help you save more on costs without compromising results and customer satisfaction. We are here to assist you grow your market presence and leverage your brand through our proven cost-effective strategies. Our main focus is to provide you excellent services while cutting down more on your operational costs.
PCS is more than just a PCS Connect. You can rely on us when you need to develop and grow your business. We use advanced tools to serve our clients better. We have a team of experts with decades of professional experience in the fields of customer service, back office, and sales. If you need to speak to our teams, you are always welcome to do so. By partnering with us, you have the option to screen applicants to fit your needs. Moreover, we live to our words in helping businesses move ahead of the competition!
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Staffs Across Worldwide
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Satisfied Clients
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Years in the Industry
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Projects
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Mobile & Desktop Apps
Our PCS telecom Mobile application keeps users connected wherever they are. It’s a fully featured soft phone which enables them to send and receive calls, instant messages or video calls from any Internet connected device. This enables partners to generate increased revenue, and also ensures they have a solution to cover all their customer requirements.
Hosted PBX
Our Hosted PBX service has been developed over the 20 years, with the support of our technology partner Metaswitch.
Team & Web Collaboration
Team collaboration is one of the fastest growing areas of the market, as customers looking to improve their collaboration and productivity internally. The service is fully integrated with our Metaswitch based network, but can be sold as part of a full Hosted PBX solution or as a standalone service.
Virtual Assistant Service
Virtual telemarketing is not a new industry. Due to the advent of technology, companies all over the world can work with remote companies who provide low cost virtual assistant services in various sectors.
