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About PCS Connect
Our Story
Our journey began with a clear vision: to empower business owners and executives to exceed their sales and marketing objectives through innovative, technology-driven, and measurable results. Anchored by a steadfast commitment to customer satisfaction, our founder and team have transformed our company into a distinguished Business Processing Outsourcing (BPO) leader.
Established in 2001, PCS Connect has earned a reputation as a reliable provider of impactful BPO services worldwide. Our holistic solutions have enabled numerous clients to achieve substantial cost savings, enhance customer satisfaction, increase productivity, and drive overall business growth. With expertise spanning customer relations management tools (CRM), administrative outsourcing, artificial intelligence, virtual assistant solutions, live chat monitoring, telecommunications, appointment setting, customer service support, and beyond, we are ready to discuss your specific needs and deliver tangible value to your business.
CLIENT SERVICE RETENTION
SALES/LEAD GENERATION SUCCESS RATING
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Our Company
For over 20 years, our family-owned business has had the honor and privilege of serving businesses across the country, delivering customized solutions to help them thrive in an ever-changing market. Rooted in strong values and a dedication to excellence, we are committed to building long-term relationships with our clients, reflected in our impressive 93% client retention rate. Our deep experience and personal touch set us apart, allowing us to understand and address the unique challenges businesses face while providing reliable, high-quality outsourcing services.
Driven by an entrepreneurial spirit, we focus on advancing businesses through the strategic use of smart technology and innovative practices. Our proprietary CRM and business telecommunications systems streamline operations, enhance productivity, and improve client engagement. Whether providing inbound and outbound services, virtual assistant support, or telemarketing solutions, our approach ensures efficiency and measurable success. We take pride in being more than just a service provider—we’re a partner in your growth and success.
What We Do
We bring nearly 20 years of experience in business process outsourcing (BPO) services, offering a white-glove approach that ensures personalized, high-touch support for every client. With local, regional, and national reach, we cater to businesses of all sizes, delivering scalable solutions that enhance operational efficiency. Our transparent service plans provide clarity and confidence, ensuring that every aspect of your outsourcing needs is handled with integrity and precision.
We specialize in the following services: inbound and outbound services, live online chat and virtual assistant services, lead generation, market research, social media management, telemarketing sales, collections and fundraising services, and office support services such as administrative support, appointment setting, and back-office operations. These services are delivered through our proprietary client relationship management (CRM) and advanced business telecommunications systems, ensuring seamless integration, enhanced productivity, and exceptional service delivery tailored to your unique business needs.
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Our Mission
“To provide value added, professional services founded upon our Core Values which ensure client loyalty provides for a return-on-investment. PCS is built to Move Business Ahead!.”
Our Values
Our firm believes strongly in honoring the values which make our company unique and we strive to execute our progress with every client. Our values include:
Integrity – The essence of honesty and ethical principles
Loyalty – Providing faithfulness and quality to our clients
Trust – The basis for good human interaction
Accountability – We honor our delivery and promise
Individuality – Respect of one’s knowing
Community – Give back to the community in which we live and serve
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Why Partner with PCS?
Partnering with us means gaining a dedicated team with over 20 years of experience, a commitment to excellence, and a proven track record of success. As a family-owned business, we bring a personal touch to every client relationship, while our entrepreneurial spirit ensures innovative solutions tailored to your needs. With a 93% client retention rate, we prioritize trust, transparency, and measurable results. Our smart technology, including proprietary CRM and telecommunications systems, empowers your business to streamline operations, enhance productivity, and achieve sustainable growth. Let us be your trusted partner in advancing your business. Contact us today to learn more.
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Staffs Across Worldwide
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Satisfied Clients
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Years in the Industry
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Projects
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Mobile & Desktop Apps
Our PCS telecom Mobile application keeps users connected wherever they are. It’s a fully featured soft phone which enables them to send and receive calls, instant messages or video calls from any Internet connected device. This enables partners to generate increased revenue, and also ensures they have a solution to cover all their customer requirements.
Hosted PBX
Our Hosted PBX service has been developed over the 20 years, with the support of our technology partner Metaswitch.
Team & Web Collaboration
Team collaboration is one of the fastest growing areas of the market, as customers looking to improve their collaboration and productivity internally. The service is fully integrated with our Metaswitch based network, but can be sold as part of a full Hosted PBX solution or as a standalone service.
Virtual Assistant Service
Virtual telemarketing is not a new industry. Due to the advent of technology, companies all over the world can work with remote companies who provide low cost virtual assistant services in various sectors.
