section-b2d9050
Florists Services
Businesses like flower shops need call center services for customer service and support functions. The problem is setting up your own facility is too expensive. You will need a spacious area, equipment, hardware and software, and full-time agents. A cost-effective alternative is to outsource to a dedicated service provider like PCS.
section-1a194b0
Upsides of Outsourcing to PCS:
section-9fcc006
Economical – You can arrange with PCS whether it is a fixed contract price or per project basis. For an affordable rate, we will assign competent and trained call center agents to deal with prospects or leads and communicate with your clients for all concerns.
Constant Follow-ups – Companies with heavy workload can benefit from outsourcing. You can focus on getting large volumes of orders and closing deals. On the other hand, our call center agents can respond to prospects or customers to provide information about your products and offerings. The advantage of using a professional call center is it can make thousands of phone calls weekly and speed up response time to avoid displeasing customers.
section-828712e
Experts in Monitoring – Call centers have a system in place for monitoring all calls made or received. At PCS, your goals are also our goals because we work for you. We will guarantee your success since your accomplishments are also our achievements.
Flexibility – Our teams work in various shifts. This approach is meant to prevent the enormous assignments from affecting their quality of work. Our agents can work extra hours or 24/7 depending on your needs. The key is response time and avoid queueing of calls.
