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Harness the Power of Cloud Communications
The workplace is changing, with IP-based cloud/hosted communications transforming businesses worldwide. Our advanced Hosted VoIP service will enable you to take advantage of this change, providing your customers with a service that saves money and increases productivity.
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Our Hosted PBX service has been developed over the 20 years, with the support of our technology partner Metaswitch.
The market for Hosted PBX service is growing rapidly as customers are understanding the benefits of moving from an on-premise PBX solution to cloud based solutions. You only have to look at recent market reports on the PBX market that show a year on year decline around 9%. That 9% decline is all going into Hosted PBX services.
Metaswitch’s platform had enabled us to build a ‘best in class’ product set with all the features that you would expect from a PBX, and many more to enable your customers to communicate better to drive business efficiency, cost savings and support a mobile workforce.
PCS has been working with a diverse range of partners from all over the country and our product at competitive prices with attractive margins to build a next generation voice service that will keep your customers happy for years to come.
Work with us today to deliver a premier product to bring your customers into the Hosted PBX world.
The core product features include a series of Call Control capabilities and other key functions such as: Auto Attendant, Receptionist, Call Queues, Hunt Groups, Voicemail, and Mobile clients; all of which will ensure improved customer communications, by handling calls quickly and efficiently.
As well as these advanced call handling tools, we also offer an advanced set of collaboration products to ensure businesses can transform the way they work in the future.
With the rich set of advanced Call Management features and additional Collaboration capabilities, the solution can have a real impact on customer interaction management. Simple management interfaces allow users to manage remote sites from one simple portal, ensuring productivity is maximized and response rates are optimized.
Support for your Mobile Workforce
As the workforce and business environment changes, there is an increasing requirement to work flexibly from various locations rather than having a traditional office. With our cloud solution, users can use the service from any location and with a variety of different devices.
Scalability in Line with Rapid Business Growth
Whether adding new team members or new offices, Hosted PBX will meet scalability requirements by providing the ultimate flexibility that fits every business’ dynamics, with lower costs and faster deployment than traditional systems.
Cost Savings
By opting for Hosted PBX, businesses choose a future-proof solution, with flexible feature configuration, contracts to suit their specific requirements and limited capital expense. Businesses often save between 20-40% over traditional solutions.
Reliability and Business Continuity
If a business premise is affected by a natural disaster or calamity, our solution lets users immediately start working from a different location. The cloud phone service is built on a highly resilient Telco architecture which will ensure business continuity in case of flood, fire, earthquake, etc.
Improved Customer Communications
Our customers never miss a call, can easily record their conversations, answer on any device, read their voicemails and easily integrate their phone system with their CRM database; these are only a few of the multitude of available capabilities and functionalities of a Hosted PBX solution.
Unlimited Calling
Businesses get better forecast expenditure with our unlimited local and 500 minutes long distance and mobile calling with every user.
Interested in our Hosted PBX communication please contact us by completing the form now.
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Hosted PBX
The Last Business Communications Solution You Will Ever Need
Picking a business communications system can be a challenge. As soon as it’s installed, your organization’s outgrown it or new, must-have capabilities come to market. It’s hard to keep up. We deliver a carrier-class communications solution “as a service” from the cloud. There’s no system to install, so you can add seats or functionality on-demand.
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Compared to On-Premises Phone Systems
Flexible & Future-Proof
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Focus on Your Business
We take care of the details – phones, installation, training and ongoing service – so you can focus on your business.
Unprecedented Call Control
Web-based CommPortal gives users and administrators the power to manage call routing and other preferences.
Right-size Your Costs
Buy only what you need on a flat rate per phone, per month. As your business requirements change you can add or remove services as needed.
Enable Remote Employees
Supporting a distributed workforce is easy. You can put a phone anywhere with an Internet connection and it will integrate seamlessly with our cloud-based platform.
Enjoy Enterprise-Class Features
Get powerful features, such as direct inward dialing, CRM integration, unified communications, team and video collaboration, emergency call notification and more.
Mobilize Your Business
With our mobility package, your employees can use our Hosted PBX features from their smartphones, tablets, laptops or other mobile devices.
Never Miss a Call
Even if there’s a power outage or natural disaster at your office, you can automatically reroute calls to another location or phone number, so you’ll never miss a call.
Unify Communications
Integrate voice, video, presence, instant messaging and email into a single platform with MaX UC for desktop or mobile devices.
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Phones & Features To Fit Your Needs
Our hosted communications solution has the flexibility to support all types of work and workers. Choose from full-featured IP desktop phones, wireless handsets and conferencing systems. If desired, pair with our MaX UC softphone for desktop or mobile devices.
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Enterprise-Class Capabilities At Affordable Rates
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Standard Features
- Direct Inward Dialing
- Voice Mail & Unified Messaging
- Find-Me, Follow-Me
- Simultaneous Ring
- Multiline Hunt Groups
- Call Paging & Intercom
- Automated Attendant
- Time-of-day Routing
- Caller ID Name & Number
- Unavailable Call Forwarding
- Disaster Routing
- Multiline Hunt Groups
- Emergency Call Notification
- More than 60 Features
Optional Features
- ACD & Contact Center
- Team, Web & Video Collaboration
- Call Recording
- Hosted Fax
- Toll-free Service
- Business SMS
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Commportal Dashboard To Control Your Communications
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CommPortal enables users to view and manage:
- Lines, Status & Presence
- Devices
- Message Settings
- Hunt Group Status
- Find-Me, Follow-Me
- Simultaneous Ringing
- Call History
- More!
CommPortal enables admins to manage:
- Users Passwords & PINs
- Multiline Hunt Groups
- Phone Profiles
- Music On Hold
- Auto Attendant Settings
- Business Reports & Call Logs
- Emergency Call Notification
- More!
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Some Of The Services We Offer
Mobile & Desktop Apps
Our PCS telecom Mobile application keeps users connected wherever they are. It’s a fully featured soft phone which enables them to send and receive calls, instant messages or video calls from any Internet connected device. This enables partners to generate increased revenue, and also ensures they have a solution to cover all their customer requirements.
Hosted PBX
Our Hosted PBX service has been developed over the 20 years, with the support of our technology partner Metaswitch.
Team & Web Collaboration
Team collaboration is one of the fastest growing areas of the market, as customers looking to improve their collaboration and productivity internally. The service is fully integrated with our Metaswitch based network, but can be sold as part of a full Hosted PBX solution or as a standalone service.
Virtual Assistant Service
Virtual telemarketing is not a new industry. Due to the advent of technology, companies all over the world can work with remote companies who provide low cost virtual assistant services in various sectors.
Appointment Setting Service
Appointment Setting is where we started and we’re still the best in the business. We’ve set more than 100,000 appointments to-date and 55% of our secured meetings are converted into second sales activities.
Order Taking Service
Time is of the essence. Employers and businesses find its importance as the key ingredient towards progress. Otherwise, you’ll lose more if you don’t maximize the importance of time. In sales, the longer the waiting line in the cashier’s area could be very devastating.
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