Many businesses prefer the hosted PBX or Private Branch Exchange for cost reduction, merging the workforce, and gaining access to new telecommunications features. A hosted platform transmits voice traffic through the internet, mostly via VoIP technology. Service providers maintain the infrastructure of this system relying on an internet connection instead of the Public Switched Telephone Network (PSTN) and copper wires. There are several reasons why more companies are switching to the hosted version.
High Quality
Users can look forward to clear audio with any PBX system provided their internet connection is stable. In case of intermittent connection, the hosted platform has a fail-over function capable of transferring calls to mobile phones with mobile data.
The call forwarding will be charged to the user. Irregular web connection can hamper quality. However, employing the so-called Session Initiation Protocol (SIP) trunking which third-party providers normally provide addresses this problem. The SIP trunk refers to the direct virtual connection which hooks up the phone to the internet for guaranteed stability.
Integration with Legacy Systems
It is quite difficult to shift to sophisticated communications devices especially if there are current applications in place. The welcome news is integration with a hosted PBX service is not complicated. The truth is teams can work faster and more efficiently due to integrations with CRM software, emails, calendars, and web dialers. Users can choose their preferred system and directly manage calls within browsers and third-party apps.
Superior Customer Support
Customers are assured of 100% exceptional support. Call routing reinforces both inbound and outbound calls, chat requests, and emails. Reporting features, as well as, call recording allows team members to track and monitor progress. This leads to improved call resolution and provide better training for contact center agents. Meanwhile, omnichannel support enables meeting customers in their desired medium which boosts satisfaction and loyalty.
Adaptability and Scalability
With cutting-edge IP desk phones, softphones, and mobile apps, agents can communicate how and when they want. A user can even transfer seamlessly from one phone to another while making a call, which guarantees flexibility and freedom. Besides, it is easy to have additional lines and functionality through a hosted PBX service.
All users have to do is to ask their service provider to immediately scale their service up or down. This is an essential advantage for recurring businesses. It is now possible to power up during the peak season and cut lines during lean periods, minus extra fees. Moreover, scalability means innovation. With the hosted system, companies can take advantage of new features once these become available.
Affordable Costs
When it comes to hardware costs, the hosted system does not need any infrastructure. Calls and signals are done on the cloud without any physical installation such as wiring, old equipment, or central unit. All these make the hosted Private Branch Exchange an economical option.
PCS Connect
For companies that need assistance regarding hosted PBX, you can always call PCS Connect at 866-671-4344 during regular business hours.
PCS Connect is your one-stop global business solution for companies looking for customer service issues or seeking effective ROI solutions. Through the years, we have evolved into the leading BPO company in customer service, back-office support, lead generation, and sales.
