VoIP refers to a web-based phone service, Voice over Internet Protocol. Conversations are digitized and transmitted through internet rather than conventional phone lines. The VoIP service has replaced the usual telecom systems for modern businesses. In fact, small businesses can benefit from investing in VoIP systems.
Advantages
Here are some advantages that a small-scale business can expect from using a VoIP platform.
Reduced Communications Costs – A small firm can expect at least 70 percent decline in operational expenses since VoIP transmits voice data through the internet rather than the telephone lines. Besides, it is not necessary to have separate networks for voice and data. At the same time, the business owner avoids costly phone installation fees. There is no need to pay for a Private Branch Exchange or PBX system and various hardware. Using virtual numbers instead of those connected to a landline means saving on local and international calls. With a hosted VoIP service, the staff can communicate via a cloud-based platform (voice or conferencing).
Quality Calls – Employees, clients, suppliers, and other parties can look forward to very good call quality provided there is strong internet connection and enough bandwidth. The advanced and useful call features come minus the costly fees. The sophisticated Voice over Internet Protocol that VoIP service providers use have these features:
- Call Forwarding and Recording
- Interactive Voice Response
- Call Queuing
- Analytics
- Auto Attendant
- Integration with Business Applications
Tools
These tools can help business owners serve their clients better, upgrade call flows, and gain insights regarding performance.
- Movability – The VoIP system can be operated anywhere for as long as users have access to the internet. VoIP allows calls from different devices, including mobile phones globally. It also allows the transfer of calls to other personnel without asking clients to call another number
- Automation – With the VoIP service, it is possible to program frequently asked questions from customers after business hours. This ensures optimal service 24/7.
- Enhanced Productivity – The system eliminates phone tagging, which happens when two individuals try to call each other by phone, but neither can contact the other. Phone tags result in customer annoyance, reduced sales, and hampers productivity. With VoIP, phone numbers are programmed to ring on various devices before continuing to voice mail.
- Call Recording – The system facilitates call recording, which enables employees to play back essential conversations and calls. Therefore, it ensures that the staff does not miss important messages. The VoIP allows reviewing of call logs to find out the exact time of calls along with relevant information.
PCS Connect
For companies that need VoIP service providers, you can always call PCS Connect at 866-671-4344 during regular business hours.
PCS Connect is your one-stop global business solution for companies looking for customer service issues or seeking effective ROI solutions. Through the years, we have evolved into the leading BPO company in customer service, back-office support, lead generation, and sales.
