The emergence of the worldwide web and digital technology plus the global acceptance of social media networks created a new perception of virtual assistants. Moreover, the Covid-19 health crisis forced a shift in business models and strategies. While enterprises found it necessary to adopt the work-from home alternative, they also discovered outsourcing as an effective means of reducing operational costs.
Virtual Assistants – Perfect Option
Suddenly, the virtual assistant service has become more popular. VAs, as they are commonly known, provide services to companies or entrepreneurs worldwide from a remote location. Some of the tasks the VA performs include:
- Organize communications through phone calls and emails.
- Perform data entry and documentation.
- Provide customer service support.
- Schedule appointments, meetings and travels/accommodations.
- Arrange managers’ calendars.
- Fix contact lists.
- Create and check customer spreadsheets.
- Prepare various presentations.
- Handle administrative inquiries.
Outsourcing to Virtual Assistants
There are several benefits of outsourcing to a 24/7 virtual assistant rather than employing a full-time employee.
It reduces the expenses in doing business. Research shows that hiring VAs over in-house staff will save a company roughly 70 percent or more in operating costs annually. Businesses do not incur any overhead because these individuals are self-employed. In other words, they are responsible for their internet and other utilities. There are no benefits that the employer needs to take care of. It is also possible to hire three or two assistants working in shifts for a 24/7 service.
Efficiency is improved. Outsourcing virtual assistant service enhances productivity since more work is done with less cost and in less time. Most of virtual assistants are paid only for their achievements. Some are compensated monthly or per hour of service rendered but this is significantly lower compared to employing regular workers. Besides, VAs have the experience and training in this field. Thus, employers are assured of output sans the errors committed by untrained employees.
Employers attain more flexibility. Majority of virtual assistants have different time zones. Hence, they can manage their own time and schedules. This scenario can work for the employers. Those who need 24/7 customer service and support can hire VAs from different countries to perform their tasks throughout the day and night. The time zone difference is an advantage for the company since all customer service concerns are promptly dealt with.
Factors to Consider in Hiring VAs
Here are some essential factors to bear in mind before hiring a 24/7 virtual assistant.
- Prepare a detailed job description with specific responsibilities to provide a clear direction for the service provider. This will prevent any misunderstanding between you and the remote assistant.
- See to it that there is regular communication through the best app available because there onsite meeting is not possible. Regular meetings can be scheduled via Zoom, Skype, Phone. Messenger, Viber, or Email. With this scheme, all gaps are plugged and the virtual assistant feels supported all the time.
- Prioritize the expertise, work ethic and professionalism of the person. This way, you get 100% value from your investments.
PCS Connect
Enterprises requiring virtual assistant service can always call PCS Connect.
As an experienced service provider in this specialized industry, PCS knows how crucial VA support is to these businesses. It can provide clients with a dependable team of experts who can address the concerns of their clients.
PCS Connect is your one-stop global business solution for companies seeking effective ROI solutions. Through the years, we have evolved into the leading BPO company in customer service, back-office support, and sales.
