For businesses relying on online sales, getting an order taking answering services from a reputable call center industry is a crucial step in realizing your goal. If you don’t accept phone orders, there’s a chance that you will be losing sales. Try to check the fast growing E-commerce industry. What do they have in common? Simple, they have order taking and answering services.
Studies show that in 2015, this sector earned some $215 million—surging some 17% from the previous year. And it continues to boom as the increase in revenues has been taking place for the last couple of years now. And it looks like it won’t slow down anytime soon, what with new devices such as smartphones enabling people to make purchases right from the palm of their hands—literally.
Order Taking Advantages
Order taking answering services provide a wide range of benefits for all businesses. With a good order taking service handled by experts on the field, the service provide maximized up-selling for the products. Believe it or not, customers today prefer to talk to a live person on phone than an automated one. Mainly because, this allows the customers to interact properly thus making the process smooth. Consumers are now used to placing an order for a product or service from a place of their convenience, versus having to go all the way to the store as was the case in earlier days. Along with catering to this requirement, your business could also have to ready itself for a large volume of orders as your offering gains popularity or during specific periods in the year.
Providing a seamless order taking call center service becomes imperative, for the sake of your customers, as well as for increasing business revenue. An order taking service allow your customers to have the flexibility to place orders at any time and from any location across the country; regardless of an order taking requirements, you will be free of the burden and expense of managing and paying your staff to handle order taking and order entry on a 24-hour basis. Other than that, selling techniques of call center agents in these industries are literally off the hook. They provide enormous and good to be true promos to entice their customers online and via phone.
Benefits of Outsourcing Order Taking Process
If your organization requires order taking services, you need not have the order taking call center in-house, or you can outsource it to a third party agency. With this development, many order taking service providers take a franchise of a company for taking orders on toll-free numbers specific to that company. Below are the benefits of outsourcing the order taking process:
- Order taking answering service enables you to reach to a larger section of the audience within a short span of time
- Phone order taking helps to satisfy the immediate requests of the customer to know more about the product after coming across advertisements related to the product
- Live order taking service brings enormous clarity in the mind of a customer after speaking to a live voice and getting all the issues clarified
- Order taking call center services has an advantage over automated order systems as it adds a personal touch which helps in building the trust of your customers
- Online order taking helps you to improve your profit considerably
- Call center order taking service retains an existing customer and helps you to gain more customers as well
