Companies in different industries need an efficient order processing system which is an essential component of order fulfillment. This refers to the workflow that ensures orders of customers are properly packed and promptly delivered to them. This task is typically performed by workers using sorting machines or doing it manually and experienced packers in warehouses or distribution facilities
Processing Software
As the manual method has become tiresome and time-consuming, many business owners have shifted to the use of order processing software. The use of sophisticated apps reduces human error and guarantee customer satisfaction. Besides, the software is capable of storing and sharing order data, checking availability of supplies, and monitoring deliveries.
This is crucial since accuracy and dependability are among the factors that promote client satisfaction. This, in turn, results in more sales and revenues. Users can integrate an Order Management System or OMS with other applications like accounting, inventory, and billing. Processing and other related functions are combined in a single and centralized platform.
Main Points
The processing software is a primary element of order fulfillment. An efficient workflow will fulfill the demands and preferences of customers. Said workflow includes the following:
- Select inventory
- Sort Merchandise
- Pack Orders
- Ship to Customers
The bottom line is it benefits companies as it automates processes, enhances accuracy, and lessens the time needed to fulfill orders.
5 Important Steps
There are five stages in the order processing workflow.
Place Orders – The company receives customer order details such as items, quantity, shipping information, and delivery addresses. The OMS determines the facility where the goods will be shipped from to ascertain fast delivery.
Pick Inventory – This involves the collection of indicated quantity of merchandise. It is a controlled procedure because it impacts the efficiency of the overall workflow.
Sorting – The picked goods are separated based on their destinations. It is an important step as this is the phase wherein workers will make sure that all items are accounted for and in perfect condition for shipping.
Packing – The stocks are packed in shipping boxes. The process also includes weighing and labeling of packages. Packers must be careful with labeling, weights, and measurements.
Shipping – This is the stage of shipping orders to the final destination. Orders may not be directly transported to customers but consolidated with other orders to reduce costs and minimize the number of shipments. Upon delivery, customers are asked for any inquiries, concerns, or complaints.
Improving Workflow
To possibly improve the workflow, some businesses utilize on-demand forecasting which provides an additional insight to hire seasonal employees and allocate budget for a possible increase in orders to effectively meet customer demands. Automation also helps since it speeds up the process compared to manual methods.
PCS Connect
For companies that require order processing service, you can always call PCS Connect at 866-671-4344 during regular business hours.
PCS Connect is your one-stop global business solution for companies looking for customer service issues or seeking effective ROI solutions. Through the years, we have evolved into the leading BPO company in customer service, back-office support, lead generation, and sales.
